FAQs

1. What is Echolope?

Echolope is a modern streetwear and lifestyle fashion brand offering comfortable, trend-driven apparel for everyday wear. Our collections include oversized t-shirts, hoodies, joggers, cargos, and women’s essentials designed for everyday style and comfort.

2. Where is Echolope based?

We are an India-based brand delivering across the country with fast and reliable shipping.

3. What sizes do you offer?

We offer sizes from XS to XXL (varies by product). Please refer to the Size Guide on each product page for accurate measurements.

4. How do I choose the right size?

  • Relaxed/Street fit → choose your regular size

  • Extra oversized look → size up

  • Slim fit → size down

If you’re unsure, our support team is happy to help.

5. What fabrics do you use?

We use premium quality materials such as:

  • 100% Cotton

  • Heavyweight cotton blends

  • Soft fleece for hoodies and joggers

Our products are designed for comfort, breathability, and durability.

6. How long does shipping take?

Orders are processed within 24–48 hours.

Estimated delivery time:

  • Metro cities: 2–4 days

  • Other areas: 4–7 days

Delivery times may vary during sales or peak seasons.

7. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS/email. You can use this link to check real-time delivery updates.

8. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on most orders for your convenience (subject to serviceable locations).

9. Can I cancel my order?

Yes. You can cancel your order directly from your “My Orders” page before it is shipped.

Steps:

  1. Log in to your account

  2. Go to My Orders

  3. Select the order

  4. Click Cancel Order

If the order has already been shipped, cancellation may not be possible. In that case, you can request a return after delivery.

10. What is your return or exchange policy?

We offer easy returns and exchanges if:

  • The item is unused

  • Tags and packaging are intact

  • Request is raised within the return window

Visit our Returns page to initiate the process.

11. Can I exchange for a different size?

Yes, size exchanges are available based on stock availability. If your size is unavailable, we can provide store credit or a refund.

12. Do you restock sold-out products?

Yes, many popular styles are restocked regularly. Follow us on social media or subscribe to updates to stay informed.

13. How do I care for my clothes?

For longer product life:

  • Machine wash cold

  • Wash inside out

  • Avoid bleach

  • Low heat drying

  • Iron inside out (avoid prints)

14. Are your products unisex?

Many of our streetwear pieces are unisex and oversized. Please check the product description for fit details.

15. How can I contact customer support?

You can reach us via email, contact form, or social media. Our team typically responds within 24 hours.