How To Claim Warranty

Step 1: Access the Warranty Claim Page

You can access the page in two ways:

  • Scan the QR Code: Use the QR code on your product’s packaging.
  • Via Account Page: Log in on our website, navigate to your account dashboard, and locate the warranty claim section.

Step 2: First Submission (Within 3 Days of Purchase)

Submit your first claim within 3 days of purchase. This is required to activate the warranty for your product. Here’s how:

  1. Fill Out Basic Information:

    • Enter your Name, Email, and Order Number (found in your order confirmation or on your account page).

  2. Upload Supporting Documents:

    • Proof of Purchase: Upload a copy of your receipt, digital invoice or screenshot of order details.
    • Upload Video : Upload a video or photos showing the Product from all sides. 
  3. Select Date Of Purchase

  4. Choose "First Submission" 

  5. Submit the Form: Once all information is complete, click the Submit button. You will receive a confirmation email after submitting your claim. This submission starts your warranty period, and coverage is officially active for product.

Step 3: Second Submission (After 2 Months)

After 2 months of product usage from 1st submission, you need to submit a follow-up claim to extend the warranty to a full 6 months. Follow these steps:

  1. Log in to Your Account: If you have created an account, log in and navigate to the warranty section.
  2. Fill Out Details Again: Include your name, email, order number, and any relevant updates about the product.
  3. Upload Video of Product At That Time

  4. Choose "Second Submission" 

  5. Submit: Submit the second claim, and your warranty will be extended for another 4 months, totaling 6 months of coverage.

Step 4: Raise a Ticket (After First Submission)

If you encounter any issues with your product after the first warranty submission, you can raise a warranty ticket at any time. Here's how:

  1. Log in and go to the warranty section on your account page.
  2. Describe the Issue: Provide details about the problem you are experiencing with the product.
  3. Upload Video of product With Clear Quality: Upload clear videos showing the product defect or issue.
  4. Choose "Raise Issue About Product"
  5. Submit the Ticket: Once the claim is submitted, Echolope will review and respond with the next steps, which may include replacement, or a request for further information.

Step 5: Follow-Up and Resolution

Our team will review your submission and notify you via email regarding your claim status. You may be instructed to:

  • Return the Product: If the product requires a return, you’ll be given instructions along with a prepaid return shipping label.
  • Replacement or Repair: Depending on the outcome of the claim, you’ll either receive a replacement product or refund (Full Purchased Amount Store Gift Voucher).

Keep monitoring your email for updates on the status of your claim, and if necessary, communicate further by replying to the support emails or logging into your account for updates.

For more information, including exclusions and warranty terms, visit the Warranty Policies Page.